Client Account Specialist
Location: BLK BOX HQ
Reports to: Key Account Manager
At BLK BOX, our mission is to create world-class strength equipment, trusted by the best coaches, gym owners, and athletes worldwide.
The Role:
We’re looking for a Client Account Specialist to play a vital role in managing and nurturing relationships with some of our most valued partners. You’ll act as the go-to contact for key clients — ensuring they receive exceptional service, efficient delivery, and the high-performance solutions BLK BOX is known for. This role blends relationship management, operational coordination, and project delivery. You’ll thrive in a fast-paced environment, collaborating closely with internal teams to bring complex projects to life — all while keeping clients informed, supported, and delighted.
Responsibilities:
- Serve as the main point of contact for key clients, delivering responsive, professional support.
- Build and maintain long-term relationships with stakeholders and decision-makers.
- Coordinate and oversee the successful delivery of BLK BOX products and solutions.
- Prepare accurate quotations and manage client documentation with precision and attention to detail.
- Track and forecast key account performance metrics (e.g. quarterly sales results, project timelines).
- Communicate project progress and updates to internal teams and clients.
- Anticipate client needs, resolve challenges, and identify opportunities for growth.
- Develop in-depth knowledge of BLK BOX products, services, and the wider fitness and performance industry.
The Ideal Candidate:
- 1+ years’ experience in Account Management, Client Services, or a similar customer-facing role.
- Strong interpersonal skills with the ability to communicate effectively by phone, email, and in person.
- Excellent organisational and multitasking abilities, with sharp attention to detail.
- Experience using CRM software (e.g. Salesforce, HubSpot, or Zoho) and Microsoft Office (especially Excel).
- Highly organised, ownership-led, and comfortable switching between strategic thinking and hands-on execution.
- A genuine passion for health, fitness, and wellness.
Why Join BLK BOX?
- Mission: Build the most trusted strength brand in the world.
- Real Impact: Our work helps change lives through training.
- Ownership: Clear goals, freedom to get work done, support when needed.
- Collaboration: Small team, quick decisions, straight feedback.
- Growth: Learn fast, take on bigger projects, move your career forward.
- Hybrid Working: Mix of office and home.
- Benefits: On-site gym, staff discount, team days, healthcare cashback, team lunches, and more.
Pay: £25,000.00 - £30,000.00 per year.