Key Accounts Support

Key Accounts Support

About the Job:

Since 2012, our premise has been simple: to improve athletes' performance. We design, engineer and fabricate our products right here in our HQ. Our ever-growing team are more than engineers and salespeople - we are pioneers of change. We aren't concerned with just making good products and providing good customer service. Just as you demand more from your body, we demand more from ourselves, designing our products which help make athletes better.

This role will be the lynchpin to the success of Key Accounts Department. Ensuring that BLK BOX not only uphold & deliver upon contract SLA’s, but to strengthen and develop lasting relationships with our key clients. Working closely alongside the Key Accounts Manager, this role will facilitate the administration & support required for BLK BOX to successfully deliver end-to-end projects for our clients across the UK and Europe.

Responsibilities - Your responsibilities will include, but are not limited to:

  • Supporting our Key Accounts team to ensure best in class levels of service and project delivery for our contracted partners.
  • project such as CRM upkeep, document creation and order processing.
  • weekly pipeline calls and meetings.
  • status updates to key stakeholders tracking the progress of each project.
  • an expert in BLK BOX product and services in order to anticipate account needs.
  • assigned tickets including product queries, warranty claims & order amendments.
  • Building strong, long-lasting relationships with our key account partners

The Ideal Candidate - You'd be the perfect fit if you are/have:

  • Previous Experience: Similar experience working in an administrative and/or sales- oriented support role.
  • Decision-Maker: The ability to work independently, make timely decisions, processing several different inputs and ensuring the department and company is set up for success.
  • Trouble Shooter: Good problem-solving skills and self-motivated with solution orientated approach.
  • Adaptable: Adaptability to both work strategically & tactically, based on real-time events and data.
  • Communication: Great communication skills and a customer centric approach to problem solving.
  • Process-Oriented: A process-driven approach with strong planning skills.
  • Team Player: The ability to work collaboratively within a dynamic team, with an appreciation of the roles and needs of other teams within the company.
  • Flexibility: Comfortable with rapid change, evolving processes, and new information.
  • Resilience: A positive approach, and a ‘can-do’ attitude to handle problems as and when they arise.
  • Excel Proficiency: Great IT skills with demonstratable experience of Microsoft Office suite, especially Excel with knowledge to an advanced level, with the ability and experience in creating your own range of formulas to meet a requested output.
  • Fitness Passion: A passion for the fitness industry and the success of BLK BOX.
Desirable Skills/Experiences
  • A proven track record of planning and delivery a range of projects from brief through to delivery.

Why Work for BLK BOX - Join BLK BOX and benefit from:

  • The Mission: Be part of a forward-thinking company leading the industry in fitness innovation.
  • Recognition and Rewards: Monthly & Annual rewards and recognition for superior performance.
  • Collaborative Environment: Work in a collaborative environment that fosters teamwork and accountability.
  • Impactful Work: The opportunity to work for a company that positively impacts people's lives.
  • Career Growth: Fantastic training opportunities and long-term career progression aligned with our strategic growth plans.
  • Perks: Enjoy cool perks such as our on-site gym, staff discount, quarterly team days, health care cashback plan, team lunches, unlimited coffee, and fruit, plus take your birthday off each year and more!
To Apply

Please submit a one-page cover letter along with your CV to careers@blkboxfitness.com.

Use the cover letter to showcase your personality and tell us why you want to work for BLK BOX in this role. Let us know what attracts you to this job and how you plan to contribute to our mission of delivering exceptional customer experiences.