All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.
• We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.
• We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.
• Any items returned for refund or exchange without original documentation or without return form will be rejected.
• Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
• Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.
• This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.
• Returns will be processed within 5 business days of arrival at our warehouse.
• It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.
• Please note that refunds will be issued to the original method of payment.