Orders & Leadtimes

We are shipping across UK, Ireland and Europe tariff free due to being based in Northern Ireland.

At times, our emails can drop into your junk folder, please check this folder for your confirmation email and any other correspondence from BLK BOX. For info on your order simply drop our Team a message on Livechat or send an email to team@blkboxfitness.com

Our click and collect service will be available every Tuesday and Thursday 9am - 1pm for online orders and in-stock items only.

Simply select your preferred 15 minute collection slot at the checkout and follow the collection instructions in your order confirmation email.

Please note time slots are allocated from 48 hours after order has been placed to enable our team to process and pick the order. Your arrival to HQ must be within your selected timeslot.

Our address is:

BLK BOX 

2 Cloughfern Avenue 

Newtownabbey 

BT37 0UH

At BLK BOX we aim to dispatch in stock items within 48 hours. The lead times for stock, manufactured items and Country lead times are detailed below;

DISPATCH LEAD TIMES:
Stock items:
Within 3 - 5 business days

- Example items; Hex Dumbbells, Bumper Plates, Kettlebells, Skipping Ropes

Manufactured items: 15- 30 business days

- Example items; Utility Squat Stand, Goliath Half Rack, Wall Mounted Barbell Hanger

CARRIER LEAD TIMES:

These lead times are only applicable when your item has left our HQ;

• Ireland: 2-5 business days
• United Kingdom: 2-7 business days
• Europe: 4-18 business days
• Australia: 10-21 business days
• USA: 10-21 business days

We've made a video for you to explain the process of ordering from BLK BOX. You can watch it here.

We are sorry to hear your order was missing items. Please contact our via Livechat or send an email to team@blkboxfitness.com and include your name and your order number.

Our team will be in touch to get arrange a replacement and resolve this issue for you.

Please allow 24 hours for a response.

BLK BOX offers free shipping for orders over £999 for the UK & Ireland. This is valid for online purchases only and cannot be used in conjunction with any other discount or promo.

Please note that the cost of the product must be over the value of £999 for the free shipping rule to apply. VAT is excluded from the overall cost of the order. The code will automatically apply if you qualify for free shipping.

At BLK BOX we manufacture a lot of our own metalwork for our Rigs, Racks and Attachments to ensure high quality kit is provided for our clients.

Items which are not manufactured here in Belfast include;

Olympic Bars, Dumbbells, Kettlebells, Mats,Bumper Plates etc

Utility Range; in stock for dispatch in 48 hours and delivery in 5-10 business days (depending on your location).  

Goliath Range; 15-30 working day Manufacturing lead time

Samson Range; 15-30 working day manufacturing lead time

Custom Items; Up to 50 working days manufacturing lead time

We are sorry to hear some items in your order have arrived damaged. Please contact us via Livechat or send an email to team@blkboxfitness.com and include your name and your order number. Our team will be in touch to arrange a replacement and resolve this issue for you.

To request an invoice for your order simply drop our Team a message on Livechat or send an email to team@blkboxfitness.com and include your name and your order number.

You can reach us on (+44) 028 90 454 123. Our office hours are 8am - 4pm, Monday to Friday.

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