We are shipping across UK, Ireland and Europe tariff free due to being based in Northern Ireland.
At times, our emails can drop into your junk folder, please check this folder for your confirmation email and any other correspondence from BLK BOX. For info on your order simply drop our Team a message on Livechat or send an email to email@example.com
Our click and collect service will be available every Tuesday and Thursday 9am - 1pm for online orders and in-stock items only.
Simply select your preferred 15 minute collection slot at the checkout and follow the collection instructions in your order confirmation email.
Please note time slots are allocated from 48 hours after order has been placed to enable our team to process and pick the order. Your arrival to HQ must be within your selected timeslot.
Our address is:
2 Cloughfern Avenue
At BLK BOX we aim to dispatch in stock items within 48 hours. The lead times for stock, manufactured items and Country lead times are detailed below;
DISPATCH LEAD TIMES:
Stock items: Within 3 - 5 business days
- Example items; Hex Dumbbells, Bumper Plates, Kettlebells, Skipping Ropes
Manufactured items: 15- 30 business days
- Example items; Utility Squat Stand, Goliath Half Rack, Wall Mounted Barbell Hanger
CARRIER LEAD TIMES:
These lead times are only applicable when your item has left our HQ;
• Ireland: 2-5 business days
• United Kingdom: 2-7 business days
• Europe: 4-18 business days
• Australia: 10-21 business days
• USA: 10-21 business days
We've made a video for you to explain the process of ordering from BLK BOX. You can watch it here.
We are sorry to hear your order was missing items. Please contact our via Livechat or send an email to firstname.lastname@example.org and include your name and your order number.
Our team will be in touch to get arrange a replacement and resolve this issue for you.
Please allow 24 hours for a response.
At BLK BOX we manufacture a lot of our own metalwork for our Rigs, Racks and Attachments to ensure high quality kit is provided for our clients.
Items which are not manufactured here in Belfast include;
Olympic Bars, Dumbbells, Kettlebells, Mats,Bumper Plates etc
Utility Range; in stock for dispatch in 48 hours and delivery in 5-10 business days (depending on your location).
Goliath Range; 15-30 working day Manufacturing lead time
Samson Range; 15-30 working day manufacturing lead time
Custom Items; Up to 50 working days manufacturing lead time
We are sorry to hear some items in your order have arrived damaged. Please contact us via Livechat or send an email to email@example.com and include your name and your order number. Our team will be in touch to arrange a replacement and resolve this issue for you.
To request an invoice for your order simply drop our Team a message on Livechat or send an email to firstname.lastname@example.org and include your name and your order number.
You can reach us on (+44) 028 90 454 123. Our office hours are 8am - 4pm, Monday to Friday.