When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We need this to fulfil your orders, provide customer service and handle returns. We keep a record of your contact history to provide you with customer service and support.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
We do not store credit card details nor do we share customer details with any 3rd parties.
We will also use most of the data above for our own internal analysis to help us better understand our customer base and how our customers use our website. We do this to provide you with a better, faster and safer shopping experience.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or the option to opt in. How do I withdraw my consent?
You can opt-out of receiving marketing emails from us at any time by:
- Clicking the unsubscribe link at the bottom of any our marketing emails
- Contacting our customer support team
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal shopping experience, we do share your data with the following data controllers:
Beatties Distribution Services, who deliver our products
Shopify, who we use to process card payments
Klaviyo,who we use to deliver our weekly newsletter
We use Hotjar to record a sample of website sessions, the data is anonymised but allows us to to see user behaviour on our website including, mouse clicks, mouse movements and page scrolling. Hotjar is a GDPR compliant tool.
We use Google Analytics to monitor visitors usage of our website, the data is not linked to individual users but it allows us to see how our website is used and to continually improve our website to offer you an improved experience.
To help provide support to our website visitors we use FreshChat Live chat service which is available to all website visitors if they need any help or have any questions.
We use FreshDesk for our customer support portal and if you purchase through our website your order number will be shared across our systems to allow us to provide the best customer service possible.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers personal and relevant adverts on other websites. The adverts you see will be based on information that we hold about you, for example:
- Your purchase history
- Products, you have viewed
- Your interests, as set by you
A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.
- Keeping your chosen products in your basket
- Sending you email reminders about products you've left behind (only if you have opted-in to receive email marketing from us) Analysing web page traffic to make sure that you and other customers can find what you are looking for easily
To prevent your data from being used by Google Analytics, you can install Google's opt-out browser add-on
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We will keep your personal information for as long as you have an order with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.
When it comes to your personal information, you have the following rights:
- The right to be informed about how we use your information
- The right to access any information we hold about you
- The right to correct any inaccurate information that we hold about you
- The right to request that we delete information that we hold about you
- The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
- The right to object to, and opt out of our email marketing at any time
We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these right, at any time. If you have any questions or wish to exercise your rights please email us at email@example.com
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
In compliance with the EU GDPR Directive 25th May 2018, If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at firstname.lastname@example.org, or write to us at:
Data Protection Officer
2 Cloughfern Avenue
Monkstown Industrial Estate
Privacy and Security are rated top priority for BLKBOX on behalf our customers.
Your private information is encrypted and safely stored on our database equipped with the latest in security hardware and software. Our site utilizes computer programmed technology, whereby information you pass to us is encrypted and therefore safe. All our servers are equipped with firewalling and intrusion detection to prevent unauthorized access. Only authorised person has access to your information in order to process your purchase. See below for more details.
Information Collection and Use There are various ways in which we collect information from you on this site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customised experience. For example,
- We can use your personal information to help make the site easier for you to use by not having to enter information more than once
- Help you quickly find information, products and services
- Help us create content that is most relevant to you
- Alert you to new information, products and services that we offer.
i)Registration and ordering: Whilst registering, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing address, phone number, email address and credit card number. . These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the sites, and for internal marketing purposes, also if we encounter a problem when processing your order, your personal information may be used to contact you.
shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE
TO GATHER A USER’S CONFIDENTIAL INFORMATION.
iii) Age. On the site you must have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian.
2. Information Use and Disclosure.
(i) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
(ii) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we will send you a confirmation email. If you submit your email address, we use it to deliver the information to you. We have to communicate with you about
orders that you choose to place, you cannot opt out of receiving emails related to your orders.
(iii) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
(i) As with most Internet retailers, we sometimes use others to perform specific functions on our behalf.
When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information.
We partner with third parties to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party.
In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit
card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.(When you submit this information to us for approval and authorization, we use state-of-the-art data encryption to protect your information.
(iv) We may disclose such information in response to requests from law enforcement officials conducting investigations; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights,
share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal
reasons or to commit fraud.
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality
of your personal information. Access to your personal information is restricted. Only employees who
need access to your personal information to perform a specific job are granted access to your personal
information. Finally, we rely on third-party service providers for the physical security of some of our
computer hardware. We believe that their security procedures are adequate. For example, when you
visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage
and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot
guarantee complete security. 100% complete security does not presently exist anywhere online or
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from us, the majority of information that we collect is obtained through the Site,
information offline, where we also try to protect the privacy of your personal information. One example
involves someone calling us to place an order or to ask questions. When someone calls, we will ask
only for the personal information we need in order to place the order or to answer the question. When
we need to store information (such as order information), we will enter it into our database.
UPDATES TO THIS POLICY
will always be aware of what information we collect, use and disclose. We encourage you to review this
Text Marketing and notifications:
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed  a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.