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Pre- Order FAQS

How does the BLK BOX pre-order function work?

Full payment and shipping costs is taken in advance of the stock arriving and shipped when it arrives at our warehouse. As soon as the stock arrives at our warehouse, we'll start dispatching orders and you'll receive an email with tracking information. Please pay attention to the dates in the individual product pages to see when your item will begin shipping.

How do I pay for my pre-order?

We will make pre-order products available to purchase on the website as you normally would for an in-stock product, with the only difference being the 'add to cart' button will read 'pre-order now'. You will be able to checkout as normal using all of the payment methods. We need to take full payment to reserve your order and incoming stock.

Will my order be shipped out in stages as products restock?

Your order will be shipped out in full once everything has been restocked. Even if you have added in-stock items to your order, we will not ship these out on their own. If you want in-stock equipment faster, you will need to place a separate order.

Can I cancel or change my pre-order?

You can contact our team and we will process the refund as soon as possible. This must be requested before the order is shipped out, as you will be responsible for the full return costs back to us. Due to the level of demand, we are not able to adjust preorders once they have been placed. We can cancel your existing order for you to place a new updated order.

Can I get an update on my pre-order?

You can contact our team any time for an update on your pre-order. We will also release updates via our newsletters or contact you directly if there's an issue with your order.

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