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DOWNLOAD RETURNS FORM BY CLICKING HERE

IF YOU CHANGE YOUR MIND

We understand at times due to size, colour or type, some items might not be right for you. We are happy to accept a returned item in a new resalable and unused condition, in its original packaging within 30 days from the date of you receiving the item for a refund.

*Please be aware any custom items including custom paintwork / logos are non-returnable

To return your kit follow the steps below;

1. Repackage the item

2. Fill in and include returns form

3. Mark the package with the address below

4. Arrange a courier to return the items to BLK BOX Returns

Please be aware any costs for returning an item must be covered by you (unless the product is faulty, or you have received the incorrect item).

BLK BOX RETURNS
4 Cloughfern Avenue
Monkstown Industrial Estate
Newtownabbey
BT37 0UH

Download our Returns Form; BLK BOX Returns Form

WARRANTY

- All BLK BOX branded equipment is covered by a limited 12-month warranty.

- All metalwork or manufactured items are covered by a lifetime guarantee.

- Warranty terms do not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence, or otherwise not arising from defects of material or workmanship.

TERMS & CONDITIONS OF A  RETURN OR EXCHANGE

- All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.

- We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.  

-We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.

-Any items returned for refund or exchange without original documentation or without return form will be rejected.

-Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

-Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.

-This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.

-Returns will be processed within 5 business days of arrival at our warehouse.

-It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.

-Please note that refunds will be issued to the original method of payment. 

CLICK & COLLECT SERVICE

Click & Collect service has been suspended during Covid - 19 to abide by Government legislation. 

ORDER TRACKING

If a tracking number is provided by the shipping courier, we will update your order with the tracking information.

SHIPPING RATES 

The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location. Before the final checkout page, you will have the opportunity to generate an estimated cost of shipping. For orders outside the EU all taxes, duties and VAT if applicable will defer and it will be the responsibility of the client to pay these charges when the order arrives in their destination country.

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