All orders are shipped within 3-5 working days; Monday - Friday 8am - 4pm
You have the option to collect your order from our HQ in Belfast. Please allow 72 hours before calling to collect your order. You are welcome to call ahead before arriving to ensure we have your order packed and ready for you.
If a tracking number is provided by the shipping courier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location. Before the final checkout page, you will have the opportunity to generate an estimated cost of shipping. Please note: For more competitive shipping rates on large orders please email us.
If you have an issue or a piece of damaged equipment, please report your issue through our form or email firstname.lastname@example.org detailing why the item is being returned and whether you would like a refund, quoting your order number.
From receipt, you have 28 days to decide if you want to return any item from your order. Your item must be in its original unused condition, unless there is a manufacturer defect. Should 28 days have passed since your purchase, unfortunately we cannot offer you a refund.
It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we receive the item it will be inspected, and processed. We will then confirm via email what action we have taken.
Any refund will automatically be issued to the payment method used to make the original purchase and, in the event we are unable to provide a suitable replacement we will automatically refund you and contact you via email. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you or refunded at a percentage of the original value.
All BLK BOX branded equipment is covered by a limited 12-month warranty. Warranty terms do not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence, or otherwise not arising from defects of material or workmanship.
Non-BLK BOX, 3rd party products & components will be viewed in conjunction with the manufacturer's warranty.
Each warranty claim should be detailed should be detailed on a claim form, which can be filled in here.
Depending on the claim, we may request pictures of the damaged goods and that the goods are returned to our HQ. If the equipment is faulty and within the warranty, it will be replaced or fixed. The amended equipment will remain under the date of the original warranty.
Send your returned goods to:
Unit 6 Oakbank Channel Commercial Park
The goods are your responsibility until they reach us and we recommend that you use a postal service that both insures you for the value of the goods and requires a signature upon receipt.
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