Frequently Asked Questions

orders and leadtimes

At times, our emails can drop into your junk folder, please check this folder for your confirmation email and any other correspondence from BLK BOX. For info on your order simply drop our Team a message on Livechat or send an email to team@blkboxfitness.com

Unfortunately, we are currently not offering a Click and Collect service. Although restrictions have been reduced, we are still very conscious not to fall into our old ways and forget about social distancing and aim to continue to protect our employees.

At BLK BOX we aim to dispatch in stock items within 48hours. The lead times for Stock, Manufactured items and Country lead times are detailed below;

DISPATCH LEAD TIMES:
Stock items:
Within 3-5 business days

- Example items; Hex Dumbbells,Bumper Plates, Kettlebells, Skipping Ropes

Manufactured items: 15-30 business days

- Example items; Utility Squat Stand, Goliath Half Rack, Wall Mounted Barbell Hanger

CARRIER LEAD TIMES:

These lead times are only applicable when your item has left our HQ;

• Ireland: 2-5 business days
•United Kingdom: 2-7 business days
•Europe: 4-18 business days
•Australia: 10-21 business days
•USA: 10-21 business days

We've made a video for you to explain the process of ordering from BLK BOX. You can watch it here.

We are sorry to hear your order was missing items. Please contact our via Livechat or send an email to team@blkboxfitness.com and include your name and your order number.

Our team will be in touch to get arrange a replacement and resolve this issue for you.

Please allow 24 hours for a response.

BLK BOX offers free shipping for orders over £999 for the UK & Ireland. This is valid for online purchases only and cannot be used in conjunction with any other discount or promo.

Please note that the cost of the product must be over the value of £999 for the free shipping rule to apply. VAT is excluded from the overall cost of the order. The code will automatically apply if you qualify for free shipping.

At BLK BOX we manufacture a lot of our own metalwork for our Rigs, Racks and Attachments to ensure high quality kit is provided for our clients.

Items which are not manufactured here in Belfast include;

Olympic Bars, Dumbbells, Kettlebells, Mats, Bumper Plates etc.

Utility Range; In stock for dispatch in 48 hours and delivery in 2-7 working days (depending on your location).  

Goliath Range; 15-30 working day manufacturing lead time

Samson Range; 15-30 working day manufacturing lead time

Custom Items; Up to 50 working days manufacturing lead time

We are sorry to hear some items in your order have arrived damaged. Please contact us via Livechat or send an email to  team@blkboxfitness.com. Please include your name and your order number. Our team will be in touch to arrange a replacement and resolve this issue for you.

To request an invoice for your order simply drop our Team a message on Livechat or send an email to team@blkboxfitness.com and include your name and your order number.

CANCELLATION & RETURNS

If you have placed your order in the last 24-48 hours and wish to cancel please contact our team via Livechat, email team@blkboxfitness.com or give our team a call on 02890454123. Please be aware if it has been more than 48 hours your order have already been shipped from our warehouse.

We understand at times due to size, colour or type some items might not be the right fit for you. We are happy to accept a returned item within 30 days from the date of you receiving the item for a refund or exchange.

Please be aware all goods must be in a new resalable condition; the product must not be defective or used by the client and must contain all original parts and accessories. This must include all original packaging and tags.

If you could please repackage the item, fill in and include the Returns Form and mark the package with the address below. Once this is completed if you can arrange a courier to return the items to BLK BOX Returns.

Please be aware any costs for returning an item must be covered by you the client (unless the product is faulty, or you have received the incorrect item).

BLK BOX RETURNS

2 Cloughfern Avenue

Monkstown Industrial Estate

Newtownabbey

BT37 0UH

BLK BOX Returns Form

We hope that you are happy with your BLK BOX products. However, at times due to size, colour or type some items might not be the right fit for you. If this happens you have 30 days from the date of receiving the item to request a refund or exchange.

Our team are currently working on restock dates for our most popular items such as; Kettlebells, Dumbbells,Bumper Plates, Bars and Benches.

The quickest way to know when an item will be restocked is to visit our website, click on the item you want, then click on "notify me when available" and fill in your details.Our team will then email you when the item is restocked.

Please be advised if the"notify me when available" does not appear, simply empty your shopping cart, and try again.

We are doing everything we can to maintain our stock levels. We do hope to have more stock on the way and would recommend keeping an eye on the Covid-19 Status Update Page on our website for the most up to date restock dates. Additionally, if you follow the "notify me when available" link on items you are interested in you will receive an update as soon as these are live.

Terms and conditions

All BLK BOX branded equipment is covered by a limited 12-month warranty.

All metalwork or manufactured items are covered by a lifetime guarantee.

Warranty terms do not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence, or otherwise not arising from defects of material or workmanship.

All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.

• We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.  

• We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.

• Any items returned for refund or exchange without original documentation or without return form will be rejected.

• Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

• Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.

• This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.

• Returns will be processed within 5 business days of arrival at our warehouse.

• It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.

• Please note that refunds will be issued to the original method of payment. 

SALES ENQUIRY

Great hear from you! Simply click here fill in your details. A member of our Sales team will be in contact in the next 48 hours.

The BLK BOX container solutions are available using either a10, or 20ft steel container. Steel containers in both sizes are available as brand-new containers, or as second-hand containers.

The container size and state you choose, can then be painted in your colour of choice. (RAAL TBC by yourself)

If you opt for a 10 ft container, one 1-Bay Wall Mounted rig can be installed on either side of the container(Total: 2 bays). On the 20ft option, one 2-bay Wall Mounted rig can be installed on either side of the container (Total: 4 Bays). As well as our wall mounted rigs, weight plate storage, barbell hangers, all wall mounted attachments are also available. However, unlike metal work that would be installed inside; all metalwork for use on/in your container will have to be galvanised to prevent oxidisation from occurring.

Lead time from payment is roughly 12 weeks and we will keep you informed, when required, during the process.

Please send the following to team@blkboxfitness.com and we would be delighted to help:

• Container size confirmation
•Container state confirmation (brand new or second-hand)
•Equipment list
•Delivery (& billing if different) address
•Contact number

Net Orders Checkout

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