Returns & Shipping Policy


IF YOU'VE CHANGED YOUR MIND

If you’ve made a purchase and would like to cancel it, you can do so if you notify us within 14 days of receipt of cancellable goods. Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

You are obliged to organise and pay for the return of the item(s). We recommend you consider using a trackable delivery service. We can't guarantee that we will receive your returned items.

Please use this form to arrange a return. Please provide the below information:

  • Order No
  • Item(s) to be returned
  • Reason for return

You must do this before sending any items back. A returns form will then be issued to you to include with your package.

Securely wrap your item back in it’s original packaging and send it to the address below with the returns form:

Returns Office:

BLK BOX
Unit 6 Channel Commercial Park
Queens Road
Belfast
BT3 9DT

IF GOODS ARE FAULTY, DAMAGED OR NOT AS DESCRIBED

If you’ve received goods and within 30 days of receipt, they are faulty, damaged or not as described then we can offer a refund, repair or replacement. We will arrange and pay for collection of the goods, along with delivery of a replacement if applicable.

If you’ve had the items for longer than 30 days’ we will not offer a full refund but will still repair or replace the items as long as it’s within the warranty period.

Please use this form to notify us of a faulty or damaged item. Please provide the below information:

  • Order No:
  • Details of the faulty or damaged item (s):
  • Images of the fault/damaged item (s):

WHEN TO EXPECT YOUR REFUND/REPLACEMENT

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 working days.

If you are approved for a replacement, then a replacement item will be shipped will be delivered within 14 working days.

Please note shipping charges are not refunded when you return an item.

Lead Time
Covid - 19 lead times will vary - these lead times can be viewed here

Stock Items - If we hold the item in stock, it will be shipped within 3 - 5 business days. 

Standard Items - All standard items will be shipped within 15 business days.

Bespoke Items - If the item you have ordered is bespoke (ie, customise branded)please allow 21 business days for your order to be delivered. 

CLICK & COLLECT SERVICE

Click & Collect service has been suspended during Covid - 19 to abide by Government legislation. 

ORDER TRACKING

If a tracking number is provided by the shipping courier, we will update your order with the tracking information.

SHIPPING RATES 

The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location. Before the final checkout page, you will have the opportunity to generate an estimated cost of shipping. For orders outside the EU all taxes, duties and VAT if applicable will defer and it will be the responsibility of the client to pay these charges when the order arrives in their destination country.

FREE SHIPPING OVER £999 

BLK BOX offers free shipping for orders over £999 for the UK & Ireland. This is valid for online purchases only and cannot be used in conjunction with any other discount or promo.

Please note that the cost of the product must be over the value of £999 for the free shipping rule to apply. VAT is excluded from the overall cost of the order. The code will automatically apply if you qualify for free shipping.  








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